TSI SELECT PARTNER: SERVICENOW

SERVICENOW PLATFORM

The Now Platform connects people, functions, and systems across organisations,automating workflows and improving customer journeys and efficiency.

Focussed on 5 solution areas; Customer Experience, Technology Excellence, Employee Experience, Operating Excellence,  Hyper Automation, and Low Code, the Now Platform provides transformation at speed.

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IT WORKFLOWS

TSI works with customers to provide critical capabilities that unify IT, Risk Management, and Security Operations, improving IT Service Management in the unified ServiceNow desktop.

Combining our industry expertise with ServiceNow, we develop digital platforms that automate secure operations to predict and prevent issues, help organizations better manage investments and assets, and reduce costs across your architecture.

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EMPLOYEE WORKFLOWS

ServiceNow Employee Workflows are designed to improve collaboration, efficiency, and productivity regardless of function.

Working with customers, TSI help automates critical complex processes and reduces time to completion of work  regardless of channel and type of work, including employee lifecycle management and workplace service delivery to manage a distributed workforce.

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CUSTOMER WORKFLOWS

Organizations, regardless of sector, are now required to provide always-on digital services that provide instant satisfaction and quick resolution.

Working with ServiceNow, we create systems that improve retention by empowering customer self-service and agent visibility to anticipate needs. TSI experts work to understand and optimize journeys and create workflows that speed decisions, improve NPS, and increase retention whilst simultaneously improving operations to reduce downtime and costs.

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ENABLEMENT

Scale fast and with confidence with our unique L+n model to build ServiceNow capability whilst delivering business critical outcomes and breaking down organizational and technology silo’s.

We ensure that you transform at speed with security in mind,  integrating your critical infrastructure and data,  whilst you retain IP and lower TCO.