TSI SELECT PARTNER: PEGA

PEGA PLATFORM

The Now Platform connects people, functions, and systems across organisations, automating workflows, improving customer journeys and efficiency.

Focussed on 5 solution areas; Customer Experience, Technology Excellence, Employee Experience, Operating Excellence,Hyper Automation and Low Code, the Now Platform provides transformation at speed.

CUSTOMER SERVICE

Whether you are looking to increase first call resolution, improve NPS or reduce call times, our Pega experts automate and orchestrate your service journeys regardless of channel.

By integrating your channels of choice - either Telephony, Chat or Social - we help companies better understand their customers,improve service levels, and ensure consistent customer experiences are delivered regardless of touch point, to reduce churn, reduce cost and increase satisfaction.

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CUSTOMER ENGAGEMENT

By helping you to understand your customers in the moment, we deploy and configure Pega Decision Hub to help increase customer lifetime value whilst improving service,real time.

Our Next Best Action Analysts work with you to rapidly define requirements, whilst Designers specify and design decision management strategies to optimize each engagement, with Specialists configuring new offers and propositions that add value to both you and your customers.

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DIRECTLY CAPTURE OBJECTIVES (DCO)

Adopting Pega best practice, we work with customers to directly capture objectives and define As Is and To Be processes, Customer Journeys, Automations and realize process efficiencies.

ENABLEMENT

Scale fast and with confidence with our unique L+n model to build Pega capability whilst delivering business critical outcomes and breaking down organizational and technology silo’s.

Whether deploying on Pega-cloud or your Cloud of choice, we ensure that you transform at speed with security in mind, integrating your critical infrastructure and data, whilst you retain IP and lower TCO.