ServiceNow Delivery and Enablement

The Software Institute (TSI) enables the ServiceNow eco-system including partners and customers, with new talent, and increased certified transferable permanent capacity to ensure successful delivery of digital transformation programs.

We scale ServiceNow capability fast, with high quality, in country, in any geography, whilst offering burstable offshore resources to further lower Total Cost of Ownership and provide expert services where necessary to increase quality and velocity.

We believe a successful outcome is delivered when you are enabled and self-sufficient. We work closely with you having shared accountability and joint ownership of the business outcome and future enablement.

Continuous professional development is at the core of what we do, our Engineers maintain up to date ServiceNow platform knowledge to ensure that you maximise the value of your investment by understanding best practice, and what’s new and emerging that can be exploited for future benefit.

Best Practice; The ServiceNow Approach

The world works with ServiceNow.

 Described as the Platform of Platforms, ServiceNow use powerful workflow automation to deliver:

IT Workflows- delivering transformation across operational areas such as SecOps, ITSM and It Asset Management.

Employee Workflows- making it easier for employees to engage HR, and for companies to improve functions such as Legal, Procurement and Supplier Management.

Customer Workflows- optimising Public Sector services, Order Management and Health care and Lifesciences service management amongst others.

Creator Workflows- providing a common platform for Low Code application development.

ServiceNow Implementation Methodology

Key to successful delivery, according to ServiceNow is to “Ensure your implementation roadmap includes developing management capabilities that help you get the most from your Now Platform implementation”.

ServiceNow promote the need find your partner early in the planning cycle, and critically build your own internal team of Service Now experts whose training and development continue. With increased skills and capabilities within your organisation you will increase adoption and maintain awareness of new capabilities to transform your organisation.

The Software Institute, a ServiceNow Placement Partner, is uniquely positioned to support the full lifecycle of your ServiceNow applications and architecture, ensuring you retain the necessary skills to make the most of, and industrialize, your investment.